Scope of Application
The General Terms and Conditions in their current version apply to every use of this website (www.codo.at), especially for every order. In case of changes to these General Terms and Conditions, the version published on the internet at the time of the order applies. You can download, save, reproduce, and print the text on a computer.
Storage of Contract Text and Terms and Conditions: CODO stores the contract text and sends the customer the order data and the terms and conditions by email. The customer can also view past orders in his customer account for a period of two years if he has registered on the website and made orders as a logged-in user.
The language of the contract, order, and business is German.
Contractual Partner
The owner of this website and contractual partner for online orders is:
Codo SRL
29001 Malaga
VAT No.: Tel: Email:
Conclusion of Contract for Online Orders
Before placing an order, the customer must provide his email address at the designated location in the online shop, from which he can receive, read, save, and print emails from CODO. By placing an order in the online shop, the customer submits a contract offer. CODO will confirm the receipt of the order by email, but this confirmation does not yet constitute an acceptance of the contract offer. The contract is only concluded upon delivery or self-collection of the ordered goods. It is expressly stated that delivery is only made to end consumers.
If an item is not available, CODO will inform the customer immediately. The minimum order value is €40 (excluding deposits and delivery fees). The maximum allowed order weight per order is 100 kg. Orders can only be accepted if the specified delivery address is within the delivery area. Weighted items may deviate by a maximum of 20% from the ordered quantity.
Compensation Claims
for damages against CODO in connection with the use of this website and in connection with transactions with CODO are excluded unless it concerns damage to the person, or CODO or a person for whom CODO is responsible has caused the damage intentionally or through gross negligence. Any further liability is excluded except for claims under the Product Liability Act. All information has been carefully researched; however, we cannot absolutely rule out errors or typos.
References and Links
References and links to external sites are merely signposts. CODO does not identify itself with the content of external sites to which reference is made or linked. Liability of CODO for linked sites exists only according to § 17 ECG (Austrian E-Commerce Act). If illegal content is recognized on a linked site, CODO requests notification and will delete the link after examination. The creation of links to our website is only permitted with the express written consent of CODO.
Copyright CODO reserves all rights, in particular trademark and copyright, to the entire content of this website, especially to trademarks, logos, texts, graphics, photographs, layout, and music. Unless use is legally mandatory, any use of the content of this website, in particular the storage in databases, reproduction, distribution, or editing, requires the express written consent of CODO. All product images are symbolic images.
Prices
The prices displayed on this website on the day of the order apply. These prices are gross prices including all taxes, especially including VAT. All prices are indicated in EURO (€) and include taxes. The delivery fee is added to the displayed prices.
Delivery
The delivery of ordered products is carried out by courier service. All addresses confirmed during the selection of the delivery area will be delivered. In addition, only addresses that can be reached via a drivable route by the delivery transporter will be delivered to.
For safety and hygiene reasons, we kindly ask for your understanding that we will not leave the goods unattended in front of the apartment, garden, etc. if the customer is not present.
Deliveries in pedestrian zones and areas with temporary driving bans can only be made during the permitted entry times.
Delivery Times An overview of the currently valid delivery times for the respective delivery area can be found during the ordering process.
Self-collection
Currently, there is no self-collection at our office.
Delivery Times Monday to Friday 09:00 am - 05:00 pm
Due Date, Payment Methods,
Default, and Retention of Title Upon Delivery: (Covid-19 Measure: To protect our customers, couriers, and drivers, we cannot offer this payment method at the moment.)
Credit Card Payment Online:
Purchases can be paid online with a credit card. The following credit cards are accepted for online payment: Mastercard, Visa, Diners Club, or American Express. The data transmission is encrypted and according to the latest security standards. The processing of the payment by credit card is done through our contracting partner Klarna GmbH. Please also observe its general terms and conditions in the context of payment processing.
With successful online payment by credit card, the order value will be reserved on your credit card. An additional 20% will be reserved for the order value to cover any deviations in weighted items, according to point 6, or possible additional items. After receiving the goods, the actual value of the goods according to the invoice will be charged to you.
Codo reserves ownership of the goods until full payment has been made. After receiving the delivery, a detailed VAT invoice will be sent by email.
Returns handed directly to the courier will be promptly credited to your credit card. You will receive a receipt for the credited goods by email. Covid-19 Measure: To protect our customers, couriers, and drivers, it is currently not possible to process returns directly at the front door. Therefore, please contact customer service at 0800 828 700.
Klarna: When paying online with Klarna, you pay with your stored payment method of the Klarna account after placing the order.
With successful online payment with Klarna, the order value will be reserved on your stored payment method of the Klarna account. An additional 20% will be reserved for the order value to cover any deviations in weighted items, according to point 6, or possible additional items. After receiving the goods, the actual value of the goods according to the invoice will be charged to you.
The processing of the payment via Klarna is carried out by our contracting partner Klarna GmbH. Please also observe its general terms and conditions in the context of payment processing.
Voucher Codes:
A voucher code is valid for a specific duration and triggers an action on the online purchase. A voucher code can be a word or a random sequence of characters. The voucher code must be redeemed in the shopping cart when placing the order. After completing the order, the voucher code cannot be redeemed anymore.
Right of Withdrawal
Customers who are consumers according to the Austrian Consumer Protection Act have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post, fax, or email) about your decision to withdraw from this contract. You can use this sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient to send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If the customer withdraws from the contract with CODO, CODO will reimburse the customer for all payments received from the customer, including delivery costs (with the exception of additional costs resulting from the fact that the customer chose a different type of delivery than the cheapest standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which CODO received the notification of the customer's withdrawal from the contract. The same means of payment used in the original transaction will be used for the refund, unless expressly agreed otherwise with the customer; in no case will the customer be charged for this refund. CODO may withhold the refund until CODO has received the goods back or until the customer has provided proof that the goods have been sent back, whichever is the earlier.
The customer must return the goods to CODO immediately and in any event no later than fourteen days from the day on which the customer informed CODO of the withdrawal from the contract. The deadline is met if the customer sends the goods before the expiry of the fourteen-day period. The customer bears the immediate cost of returning the goods. The customer only has to pay for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
No right of withdrawal exists for:
• Goods that can spoil quickly or whose expiration date has passed quickly;
• Goods that are made to customer specifications or clearly tailored to personal needs;
• Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery;
• Newspapers, magazines, or illustrated magazines, with the exception of subscription contracts for the delivery of such publications.
Warranty Rights
The risk of loss or damage to the goods is transferred to the consumer only when the goods are delivered to the consumer or a third party designated by the consumer, who is not the carrier. However, if the consumer himself concluded the transport contract without using an option suggested by us, the risk is already transferred to the consumer upon delivery of the goods to the carrier.
The customer has a statutory warranty right according to §§ 923ff ABGB (Austrian Civil Code). The period is two years from the acceptance of the goods. CODO guarantees the absence of defects at the time of delivery of the goods in accordance with the statutory provisions. The statutory deadlines apply for asserting warranty claims. In the case of justified complaints about defects, either free replacement or improvement will be carried out, for which a reasonable period will be granted. If an exchange or improvement is not possible (not feasible, too much effort, unreasonable, delay), the buyer is entitled to a price reduction or, if the defect is not insignificant, to the cancellation of the contract (rescission). Occurring defects should be reported as soon as possible upon delivery or after becoming visible. If the purchase is a business transaction for the customer (B2B), the customer must examine the goods upon receipt and notify us immediately if a defect is found.
CODO is only liable for damages in the event of intent and gross negligence. This does not apply to personal injury or in consumer transactions. The existence of slight or gross negligence must be proven by the injured party if it is not a consumer transaction. The compensation of consequential damages (defect) as well as other material damages, financial damages, and damages to third parties against the customer, provided it is not a consumer transaction, is excluded. Our company, as the operator of the webshop mentioned in the imprint, provides the services with the utmost care but is not liable for services provided or obtained by third parties. The warranty must be claimed from the guarantor (from the manufacturer/sometimes also from the seller if he is the manufacturer) and is carried out according to its provisions. The use of the warranty does not limit the legal warranty.
Closure of Customer Accounts
CODO reserves the right to close and delete your customer account if you:
In the repeated case, unreasonably refuse to accept goods deliveries after ordering; or
Insult, offend, threaten, sexually harass, or engage in any other behavior towards the delivery person or driver that violates good morals and/or applicable legal regulations.
Complaints, Ombudsman, Mediation
We undertake to participate in the dispute resolution procedure of the Internet Ombudsman in case of disputes:
www.ombudsstelle.at Internet Ombudsmann Margaretenstraße 70/2/10 A-1050 Wien
Further information on the types of procedures can be found at www.ombudsmann.at or in the respective procedural guidelines:
Procedural Guidelines of the Internet Ombudsman for alternative dispute resolution according to the AStG (AStG arbitration procedure): https://www.ombudsstelle.at/fileadmin/daten/Verfahren/Richtlinien_AStG-Verfahren.pdf
Guidelines for the mediation procedure at the Internet Ombudsman outside the scope of the AStG (Standard procedure): https://secure.ombudsmann.at/media/file/66.Richtlinien_Internet_Ombudsmann_Standard-Verfahren.pdf This is not an arbitration board. The possibility for both parties to take legal action remains unaffected.
Disposal of Old Batteries
Batteries are marked with the symbol of a crossed-out garbage can. This symbol indicates that batteries must not be disposed of in household waste. You are legally obligated to return old batteries to ensure proper disposal.
Jurisdiction, Applicable Law
For contracts with companies, the competent court for the seat of CODO is exclusively agreed upon as the place of jurisdiction.